SPECIAL CONDITIONS FOR ONLINE COURSES

The present contract conditions govern the relationship between 10 Tattoo Masters SL and the users of his website provided through the 10masters.com site.

10 Tattoo Masters is committed to transparency and clarity in the commercial transactions carried out on this website, guaranteeing a space that is committed to the rights of users and clients. For this reason, we recommend that before contracting any of the courses made available on this website, you read these conditions and the terms that apply to contract the training offered by 10 Masters.

These terms define the commercial conditions that govern the relationship between users and 10 Tattoo Masters and will be binding from the moment any economic transaction is carried out on this website.

These terms were last updated on 22/07/21

Seller's identifier

By virtue of the provisions of Law 34/2002 on Information Society Services and Electronic Commerce (LSSICE), we offer you the following information:

Corporate name: 10 Tattoo Masters SL

TIN: 47271524-S

Email: info@10masters.com

Registered office: C Coll i Pujol 95, 4º - 2ª, 08912 Badalona

Its social activity is: Vocational education and professional development, not higher education

Purpose of the website: Online training

Minor warnings

This site does not knowingly collect personal information from children under 14.

Under no circumstances will data relating to the professional or financial situation or the privacy of other family members be collected from minors without the consent of their legitimate legal guardians.

If you are under fourteen years of age and have accessed this website without informing your parents, you should not register as a user.

Acceptance and Proof of Acceptance

As a condition of placing an order, the user must contact 10masters.com and provide the corresponding information required for the acquisition of the courses available on this website. The order information you provide must be accurate, complete and up to date at all time. Failure to do so constitutes a violation of the terms, which may result in the dissolution of the contract with 10masters.com.

From the moment of acceptance, the user acquires the status of Customer of 10masters.com.

Purchase validation

The validation of the order by the customer expressly implies knowledge and acceptance of these particular conditions of contract as part of the conclusion of the contract. Unless proven otherwise, the data recorded by 10masters.com constitute the proof of all transactions made between 10masters.com and its customers.

Once the purchase has been made and in the shortest possible time, always before 24 hours have passed since the execution of said purchase, 10 Tattoo Masters will send you an order confirmation by e-mail. If you do not agree with the information given in this confirmation, you can ask for it to be modified or for the contract to be cancelled.

Service description

10masters.com offers the following services

Online courses for non-professional training in tattooing and micropigmentation. The specific characteristics of each one of them are specified in the corresponding sections of the website.

Membership with access to support forum and community.

Languages

The language of the content offered within the courses is Spanish or English, with subtitles and audio in both languages depending on the course.

Format

The contents offered in the courses may be online or downloadable, depending on the type of course.

Prices and taxes

The access prices to the courses are always available through 10masters.com in the information sheet of each course.

I reserve the right to update them on the website itself, so we recommend that you update the page before contracting any service.

In accordance with the provisions of Law 37/1992, of 28 December, which regulates said tax, and the European Directive 2008/8/EC, the operation may or may not be subject to it depending on the country of residence of the buyer and the condition in which he or she acts (employer/professional or individual). Consequently, in some cases, the final price of the order may be altered from that shown on the website.

The price of the courses or info products sold by 10masters.com includes Spanish VAT. However, the final price of your order may vary depending on the VAT rate applied to the order. For orders destined for other countries of the European Union, Spanish VAT will be deducted and the tax rate corresponding to the country of destination will be applied. The final price will appear during the confirmation of your order and will reflect the VAT rate corresponding to the product’s country of destination.

The prices of the Services may change at any time at the sole and exclusive discretion of 10masters.com. The Services do not provide price protection or refunds in the event of a price reduction or promotional offering.

Accepted forms of payment

For the purchasing of online courses through the site 10masters.com, only the following payment methods will be admitted:

1. PayPal
2. Debit/credit card

Online Course Purchasing Process

To start the purchasing process at 10masters.com you must access the sales area and register as a user.

You must fill in the information requested in order to purchase the course you have selected.

You will know when the registration has been formalised when you receive an email with the confirmation of the purchase.

Once the payment or payments corresponding to the purchased courses have been made, 10 Tattoo Masters, as the person responsible for the domain "10masters.com", grants the user a limited, non-exclusive, revocable and non-transferable licence for online access (via web browser) to the platform and the available training courses acquired.

Development of the Courses and Programmes

Once you have registered in the course area, you will have access to all the purchased training material through your 10 Masters account.

10 Masters also reserves the right to deny access to the contracted courses to those participants whose behaviour affects the normal functioning of the platform or who carry out activities that infringe its code of conduct, such as:

• The dissemination, without the appropriate authorisation, of the materials provided in the courses or programmes.
• The use of the personal and non-transferable username and password by more than one person at the same time, causing clear fraud to the company.
• The carrying out of activities which violate the intellectual property rights of 10 Masters.
• Lack of respect for the authority of the teacher.
• Use of training for a purpose other than that for which it was intended.

Satisfaction guarantee

As it is a digital product, the customer does not have the right to withdraw (money back) from the purchase made, however, as an extraordinary guarantee, you will have 30 calendar days to try the product since the day it was purchased, and if you are not satisfied for any reason, we will proceed to refund the full amount paid, provided that you have not completed more than 30% of the course and you have not downloaded any Course Certificate.

In the case of a course pack, the complete pack can be refunded as long as no progression of any of the courses exceeds 30% and you have not downloaded any Course Certificate. You may take a lower percentage in all the courses of the pack (to try them out), but never exceed 30% of any one of them.

No refunds will be made for problems external to our course, such as the customer's own software or device.

The right of withdrawal can be exercised by sending an e-mail to info@10masters.com, requesting a refund of the amount paid and indicating: name and surname, the product purchased and the reasons for the complaint.

The refund will be made within 28 calendar days from the date on which such communication was made.

Confidentiality

All the information and documentation used during the contracting, development and execution of the contractual conditions which regulate the relationship between 10 Masters and the Client is confidential. Confidential information shall not be deemed to be that which is disclosed by agreement between the Parties, that which becomes public for the same reason or that which is to be disclosed in accordance with the law or a court decision of a competent authority and that which is obtained by a third party not bound by any obligation of confidentiality. Both parties undertake to comply with the duty of confidentiality and to maintain it for a minimum period of two (2) years after the end of the aforementioned contractual conditions which regulate the relationship between 10 Masters and the Client.

All information received from the client, be it images, texts, access data such as users and passwords, hosting or others, will be treated confidentially, and the transfer to third parties is prohibited unless we have your consent and always for the same purpose in which the data has been obtained.

Exclusion of Liability

10masters.com does not guarantee that the availability of the service covered by this contract is continuous and uninterrupted, nor the loss of data which are hosted on their servers, interruption of business activities or any damage arising from the operation of services, or expectations generated to the Customer as a result of:

• Causes beyond the control of 10masters.com and fortuitous causes and/or force majeure.
• Breakdowns caused by incorrect use by the Customer, especially those derived from contracting a service that is inappropriate for the type of activity and uses made by the Customer and/or third parties through its website.
• Scheduled stops and/or alterations to the content carried out by mutual agreement between the parties for the maintenance or performance of previously agreed exceptional actions.
• Viruses, computer attacks and/or other actions by third parties that make it totally or partially impossible to provide services.
• Incorrect or malfunctioning of Internet services.
• Other unforeseeable circumstances.

In this way, the Client accepts to bear within reasonable limits these circumstances, and therefore expressly renounces to claim from Cristian López López any contractual or extra-contractual responsibility for the possible failures, errors and use of the contracted service.

10 Masters will not be responsible in any case for the errors or damages produced by the inefficient and bad faith use of the service by the Client. Neither will 10 Masters be responsible for the major or minor consequences of the lack of communication between 10 Masters and the Client when it is attributable to the non-functioning of the email provided or the falsity of the data provided by the Client in his user registration of 10masters.com.

Causes for Dissolution of the Contract

The dissolution of the service contract may occur at any time by either party.

You are not forced to stay with 10masters.com if you are not satisfied with our service.

10masters.com may terminate or suspend any and all Services contracted with 10masters.com immediately, without notice or liability, if you fail to comply with the conditions set out herein.

Upon dissolution of the contract, your right to use the Services shall cease immediately.

The following grounds for dissolution of the contract:

• The falsification, in whole or in part, of the data provided in the process of contracting any service.
• Altering, circumventing, reverse engineering, decompiling, dismantling or altering in any way the security technology provided by 10masters.com
• Also, the cases of abuse of support services due to the requirement of more hours than those established in the contract.
• Dissolution implies the loss of your rights on the contracted service.

Data protection

In accordance with the provisions of Regulation EU 2016/679, of the European Parliament and of the Council of 27 April 2016 (RGPD) and Organic Law 3/2018, of 5 December, on the Protection of Personal Data and the guarantee of digital rights, I hereby inform you that, by accepting these terms of contract and my Privacy Policy, you give your express, free and unequivocal informed consent for the Data you provide to be processed by Aida Pastor Parcet, as the controller.

The legal basis for the processing of your data is the fulfilment of these contract conditions. The data provided will be kept as long as you do not request the cessation of the service. The data is not passed on to third parties, except where there is a legal obligation to do so.

Everyone has the right to obtain confirmation as to whether or not Aida Pastor Parcet processes personal data concerning them.

Interested persons have the right to:

Namely, whether Aida Pastor Parcet is treating your data or not.

• To access their personal data.
• To request the rectification of their data if it is inaccurate.
• To request the deletion of their data if it’s no longer necessary for the purposes for which they were collected or if they withdraw their consent.
• To request the limitation of the processing of their data, in some cases, in which case the controller will only keep them in accordance with the regulations in force.
• To carry your data, which will be provided to you in a structured, commonly used or machine-readable format This is only valid in certain cases.
• To file a complaint with the Spanish Data Protection Agency or competent control authority, if they believe that the controller has not attended to them correctly.
• To revoke consent for any processing for which they have given your consent, at any time.

The User can exercise their rights of access, rectification, cancellation and opposition by contacting: info@10masters.com

All information received from the client, be it images, emails, texts, access data such as users and passwords, will be treated confidentially, and the transfer to third parties is prohibited.

Confidential information shall not be deemed to be that which is disclosed by agreement between the Parties, that which becomes public for the same reason or that which is to be disclosed in accordance with the law or a court decision of a competent authority and that which is obtained by a third party not bound by any obligation of confidentiality. Both parties undertake to comply indefinitely with the duty of confidentiality.

Intellectual property and prohibitions

The contents available in each of the courses marketed on this website constitute a work of intellectual property, the rights of which correspond to the author of the training 10 Masters, being protected by the laws and international conventions.

Any form of reproduction, distribution, public communication, transformation, making available and, in general, any other act of public exploitation referred to both the courses and their contents, without the express prior written consent of the Author, is prohibited.

Any act by virtue of which the Users of the services or contents may exploit or use commercially, directly or indirectly, in whole or in part, any of the contents, images, forms, indexes and other formal expressions that form part of the formations without prior written permission from the Author is prohibited.

Specifically, but without being exclusive, the acts of reproduction, distribution, exhibition, transmission, retransmission, broadcast in any form, storage on software or hardware, digitalisation or making available from databases other than those belonging to those authorised by the Author, as well as their translation, adaptation, arrangement or any other transformation of these formations, images, forms, indexes and other formal expressions that are made available to Users through the courses or contents, are prohibited, as long as these acts are subject to the applicable legislation on intellectual and industrial property or image protection.

European Consumer Legislation

The European Commission has created the first European platform for the resolution of disputes in online commerce under the latest consumer law. In this sense, as managers of an online sales platform, we have a duty to inform our users about the existence of an online alternative dispute resolution platform.

To use the conflict resolution platform, the user must use the following link: http://ec.europa.eu/odr

Jurisdiction and Applicable Law

10 Masters and the user shall be governed by Spanish law to settle any dispute that may arise from access to or use of, this website, and shall submit to the Courts and Tribunals of the city of Barcelona.